TERMS AND CONDITIONS

1. General Provisions

These Terms and Conditions govern the relationship between the owner of the website https://fenixicecream.com (the Merchant) and the website users (the User).

By using the website, the User declares that they have read, understood, and accepted these Terms and Conditions.

2. Scope of Activity

The website provides information, sale, and delivery of:

  • ice cream;
  • ice cream cakes;
  • pastry products;
  • desserts;
  • seasonal products;
  • other food products published on the website.

All products are offered subject to availability.

3. Registration and User Account

Use of the website does not require registration unless otherwise stated for specific services.

The User is responsible for the accuracy of information provided during registration or ordering.

4. Orders

Orders may be placed through the website’s available functions.

After an order is submitted, the User receives confirmation by email or another method specified by the Merchant.

The Merchant may contact the customer to confirm an order before fulfillment.

8. Payment

The website may offer various payment methods, including:

cash on delivery;

bank transfer;

payment by debit or credit card;

other electronic payment methods.

  • Available payment methods are displayed at checkout.
  • 9. Intellectual Property
  • All website content is protected by copyright and belongs to the Merchant or its rights holders.
  • Copying or using this content without written permission is prohibited.

10. Limitation of Liability

The Merchant makes reasonable efforts to maintain accurate information but does not guarantee the absence of errors or interruptions.

The Merchant is not liable for:

temporary website unavailability;

  • actions of third parties;
  • improper use of the website by users;
  • force majeure events.

A complaint should be submitted within a reasonable time after delivery.

8. Payment

The website may offer various payment methods, including:

  • cash on delivery;
  • bank transfer;
  • payment by debit or credit card;
  • other electronic payment methods.

Available payment methods are displayed at checkout.

9. Intellectual Property

All texts, images, graphics, logos, product photos, design, and content published on the website are protected by copyright and belong to the Merchant or their respective rights holders.

Copying, distributing, or using this content without prior written permission is prohibited.

10. Limitation of Liability

The Merchant makes reasonable efforts to maintain accurate, up-to-date information but does not guarantee the absence of technical errors, interruptions, or inaccuracies.

The Merchant is not liable for:

  • temporary website unavailability;
  • actions of third parties;
  • improper use of the website by users;
  • force majeure events.

11. Personal Data Protection

Personal data is processed in accordance with applicable law and the website Privacy Policy.

12. Links to External Websites

The website may contain links to external websites. The Merchant is not responsible for their content, policies, or practices.

13. Changes to the Terms and Conditions

The Merchant may amend these Terms and Conditions at any time.

Changes take effect when published on the website.

14. Applicable Law

All matters not covered here are governed by the applicable laws of the Republic of Bulgaria.

Disputes are resolved through negotiation and, if no agreement is reached, by the competent Bulgarian court.

15. Contact

For questions about orders, deliveries, or these Terms and Conditions, contact us through the contact form or the details provided on the website.