Contact us for more information
+359 879 59 54 64
+359 878 35 50 28
order@fenixicecream.com
Here are answers to the most frequently asked questions about Fenix products, ingredients, storage, orders, and special occasions.
We offer a wide variety of classic ice creams—from traditional favorite flavors and ice cream tubs to our signature brands such as Pianedi. We also offer our authentic yogurt ice cream in a clay pot.
In addition to ice cream and ice cream cakes, our range includes classic pastry and French-style cakes, traditional baklava, and a variety of sweet and savory pastries.
Yes! Our ice cream cakes, French-style cakes, and ice cream pastries are the perfect addition to birthdays, anniversaries, weddings, and all kinds of celebrations.
We use carefully selected, certified ingredients—quality milk, sugar, vegetable fats such as coconut oil, and real fruit. We follow strict food-safety standards, including HACCP and Good Manufacturing Practices. Full ingredients and potential allergens are listed on each product’s packaging and product page.
All our products have been made at our own factory in Sofia (Ovcha Kupel 2, 15 Fenix Street) since 1990—more than 36 years of tradition and experience in Bulgarian ice-cream production.
Our ice cream cakes are made to an original recipe using high-fat, low-water ice cream parfait. This helps them keep their shape without melting for 15–30 minutes at room temperature, making transport easier. For long-term storage, keep them in a freezer at -18°C or below.
You can order quickly and conveniently through our online shop, by phone, or by email. We recommend ordering standard items at least 24–48 hours in advance and larger quantities or special-event orders 3–5 days in advance.
Yes, we deliver our products. Delivery areas, minimum order amounts, and delivery charges are shown at checkout, or you can contact us for details.
In addition to our online shop, you can find our products through our nationwide partner network. We also offer wholesale delivery and tailored proposals for restaurants, cafés, hotels, and corporate events. We produce every week rather than holding large stocks of long-life ice cream, ensuring maximum freshness.
Yes. We can add a custom inscription or special decoration for your celebration or event. Enter the requested text or requirements in the order notes at checkout, or contact our team.
Payment is made on delivery—in cash or by card when arranged in advance or noted in the order. Corporate and wholesale customers may also pay by bank transfer.
Yes. Our factory operates year-round, so you can order your favorite ice creams, ice cream and pastry cakes, baklava, and desserts at any time of year.
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